Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Flight Administration team within the Integrated Operations Division. This position is responsible for supporting the line pilots based in DCA and providing best in class administrative support under the direction of the Manager Flight Administration.

• Partners with Manager Flight Administration for the professional and efficient administrative functions behind the scenes at the DCA base flight office. Responsible for the productivity of the office team when the manager is away from the base. Liaison with the Base Chief Pilot to ensure coordination of operational and administrative issues

What you'll do

• Performs a high volume of administrative work to meet deadlines for all tasks including pilot expense report review and research, schedule removal and coding updates, parking reimbursements, station badging requirements
• Ability to travel to and provide support for co-terminal (IAD) and satellite (BWI) stations
• Provides information to pilots about leaves of absence, FML, medical disability, military duty/leave/return and workman compensation claims
• Facilitates pilot retirements including travel arrangements
• Monitors FICA, sick usage and operational metrics as required
• Supports and assists the director and chief pilots with ad hoc projects including investigations/implementation of policies and procedures/research gathering to answer or resolve pilot issues
• Maintains confidentiality of office communications, including conversations and employee records
• Includes and keeps the Manager Flight Administration aware of all issues and correspondence in the office to ensure productivity flow and avoid duplication of efforts
• Understanding of policies, procedures, agreements, and budgeting function
• Ability to understand and provide provisions of union agreements and company/federal regulations
• Ability to read and understand letters and numbers to review data and perform mathematical calculations
• Must be able to exercise sound judgment in completing administrative duties and supporting the administrative team which includes staff support
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED
• 2 years of job related experience

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's Degree in related field
• 2 years experience in Human Resources and/or Flight Department/Flight Service working with crew members
• Previous experience in an airline training/scheduling experience
• Previous customer service experience required
• Familiarity with American Airlines Pilot contract and FAA regulations

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to quickly learn the tools and applications used in the flight department including SABRE, DECS, FOS, CCI, Concur, CERS, CAATS, Pilot Dashboard, FDAG, SharePoint, AbsenceTracker, Employee Central, Coupa, Comply365, PBS, WorkBrain and AAPilots.com
• Enthusiastic, congenial, dedicated, servant leader orientation
• Strong attention to detail and follow through
• Ability to work with all levels of management and representatives from the Allied Pilots Association
• Possess professional interpersonal skills
• Demonstrated analytical skills and aptitude for problem-solving; demonstrated ability to perform effectively in a high-volume workload environment
• Ability to work well independently as well as part of a team
• High degree of self discipline, motivation and detail oriented with strong organizational skills and the ability to establish priorities under pressure of deadlines
• Professional confidence and ease with an ability to interact effectively with employees of all levels and build relationships at the airport and with representatives from the Allied Pilots Association
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport Security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.