PRIMARY PURPOSE:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints

• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and with guest room check-ins and check-outs

• Enhance guest experience through offering upgraded accommodations where available

• Partner with Housekeeping and other related departments to meet guest expectations and special requests

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

IDEAL CANDIDATE:

• Six (6) months experience in guest services focused role
• Six (6) months face-to-face guest service experience
• Proficient computer skills
• Knowledge of Learning Management Systems (LMS) platform