The Quality Assurance Specialist is the critical front-end member voice for eBusiness, working cross-functionally and responsible for the creation and execution of test cases, and management of issues discovered during the testing process. The Quality Assurance Specialist will also assist in the identification of process improvements and quality standards, meeting aggressive deadlines while also ensuring quality changes are released into production to offer our members a best-in-class digital experience.

Essential Duties & Responsibilities

Develops and executes critical front end user testing of content and technical functionality across digital channels, including: · Manual end to end testing, ensuring the proper functioning of user flows, user inputs, and designated actions. · Acceptance Testing, evaluating compliance with business requirements and responsible for primary acceptance and approval prior to deployment to live member production environments. · Visual Regression Testing, using image comparison/tools to detect differences when a change is introduced. · Cross-Browser Compatibility Testing, ensuring all users have the same experience on different browsers. · Essential UI Testing, verifying consistency of visual elements, spelling, behavior of interactive elements on page, functional validation, and adaptably across different displays and devices.

Investigates and escalates issues reported, discovered through member touchpoints, or analysis reports for review. Creates, documents, and executes test plans and use case scenarios. Runs ad-hoc audits, testing UI and proofing of existing content and functionality to help maintain an error free, brand compliant presence, and user-friendly digital experience.

Analyzes, identifies, and reports trends in Quality Assurance defects. Monitors and follows through resolution efforts and tracks successes.

Develops constructive and cooperative working relationships with product, development, UI/UX, analytics and content teams as needed to identify root causes and escalate issues requiring updates to improve the user experience by recommending actionable solutions. Participates in product/project reviews to provide input on functional requirements or potential problems.

Understands and maintains understanding of business process flow and familiarity of Club products & services, National pages, partner pages and third-party applications in order to meet Quality Assurance standards. Provides Five Diamond Service with all interactions. Stays abreast of industry best practices.

Experience

Years Required Description / Type of Experience

2+ Manual/functional front end user testing

1+ Experience with quality assurance tools and methodology

Skills

• Critical /Analytical Thinking - The ability to tell when something is wrong or is likely to go wrong. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problem solving. Analytical thought process and logic-based problem-solving skills.
• Deductive & Inductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Strong written communication skills - Communicating effectively in writing as appropriate for the needs of the audience. The ability to read and understand information and ideas presented in writing and the ability to effectively communicate those ideas to others.
• Oral Comprehension & Expression - The ability to listen to and understand information and ideas presented through spoken words and sentences. Effectively communicating information and ideas in speaking so others will understand.
• Time Management - Managing one's own time and respecting the time of others. Ability to adapt to changing priorities and conditions and multi-tasking.
• Excellent interpersonal skills with the ability to handle interactions with tact, sympathy, and patience and with a positive attitude.
• Proficiency with all basic Microsoft Office Suite programs and working knowledge of Content Management Systems.
• Excellent attention to detail.
• Knowledge of web and e-commerce concepts.
• Ability to learn quickly and work effectively with teams.
• Continuous improvement mindset and experience executing QA efforts using agile project methods.
• Must be a self-starter, with the ability to take initiative on projects, and work with team members to generate resolutions to issues.