Job Description

Account Management Support Specialist

Job Summary: To support agents, brokers, and the account management team in the sales and retention of dental and vision groups.

Primary Job Responsibilities:

Assists Account Managers with day-to-day customer service for assigned accounts, including, but not limited to, managing eligibility requests, ordering ID cards, resolving claims issues, updating group information, and coordinating client needs across departments.

Assists clients and agents assigned to the Account Management Support team with inquiries and issues.

Assists Account Managers with the compilation of scheduled reports and other client reporting needs.

Assists with the preparation of contract amendments and respond to document requests from agents and clients.

Serves as a backup contact for clients and agents while the Account Management team is traveling or out of the office.

Prepares client renewal packets, and assists Account Managers with the delivery of renewals to agents and clients.

Responsible for managing and responding to the Account Management Support email inbox.

Answers and assists with incoming calls to the Sales & Account Management phone line.

Builds and maintains relationships with account managers, agents, and clients.

Maintains and tracks group terminations and term explanations for monthly marketing reporting.

Coordinates the addition of new vision plans, terminations, or group plan changes to vision partner.

Assist account managers with the preparation of benefit fair supplies including printing and shipping supplies to the location.

Cross-training within the department as needed.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Minimum Qualifications:

Will accept any suitable combination of education, training or experience. Position requires a high school diploma or GED and 2 year’s insurance experience.

Position requires intermediate experience working with word processing and spreadsheet software, and an active Arkansas Department of Insurance license to represent Delta Dental products, or the ability to successfully pass the license requirements within 45 days of hire.