at Lumen in Boise, Idaho, United States

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Desk Based Account Manager II is responsible for sourcing, identifying and selling opportunities over the telephone.

The Main Responsibilities

+ Telephone based Account Management of existing customer base. Must be able to formulate solutions and present persuasively and effectively while linking benefits to the client's business objectives and needs.

+ Working to set sales targets maintaining call rate, revenue and talk time levels you will overcome objections confidently, making the most of every opportunity and working within strict quality and adherence guidelines.

+ Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

+ Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's product technologies.To proactively manage own professional standards and development. To act as a role model, living the Level 3 values.

+ Quickly building rapport with customers, you will seek to understand their needs in order to provide the right solution for their business and ultimately close the deal.

What We Look For in a Candidate

+ Sales Experience in a similar desk based sales role.

+ Ability in penetrating SME Customers to find decision makers through networking, cold-calling, email, Social Media etc.

+ Excellent communication skills and telephone manner

+ The ability to meet and exceed sales targets

+ Customer focus with the ability to positively close business opportunities via the tel