Home Instead®

Administrative Assistant

ELA Associates, Inc. d/b/a Home Instead

Objective:
Answer phones, complete administrative duties, through phone interviews screen potential Carepro's, support our office with clerical tasks including setting up Carepro files both in hard copy and in our operating system. Provide the highest quality service to clients.

Primary Responsibilities:

• Reflect the core values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Help on-board CareGivers, using proper documentation is present and on file
• Assist Caregivers in using various platforms that track client schedules, CareGiver pay and tasks
• Help gather and maintain documentation to insure employees are up to date continuing education requirements
• Communicate client and CAREGiver concerns or problems with staff members as appropriate
• Ensure Home Instead standards are met and upheld
• Demonstrate open and effective communication with colleagues and CAREGivers

Secondary Responsibilities:

• Participate in quarterly CAREGiver meetings
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Ability to work and master software platforms
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Knowledge of the senior care industry a plus
• Understand and utilize the consultative sales process effectively when working with clients and CAREpros
• Coordinate CAREpros schedules as needed with an emphasis on creating high quality matches/extraordinary relationships.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Monitor, mediate, and log both client and CAREpro activity and follow up on CAREpro assignments and client service
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must be able to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• must be able to perform duties in a professional office setting

Schedule may be flexible set schedule 18-24 hours per week.

Find out more about this fulfilling career opportunity please visit us at www.homeinstead.com/207