The Field Support Specialist position is located in our Independence, OH office. This is a hybrid role, requiring 2 days in office and 3 days at your remote location per week. This position will serve as the primary point of contact and support to all Life Line Screening teams in the field.

The primary goal is to ensure all operational requirements are met while limiting disruptions to both employees and customers. The ideal candidate will strive to build a strong working relationship with the field based employees they serve, and the vendors that support them. Aspirations to gain experience and one day move into management is a plus.

Duties and Responsibilities:
May include but is not limited to:

• Support company operations in the field and in the office
• Help team’s troubleshoot any technical issues
• Track work on required spreadsheets
• Maintain and distribute weekly reports
• Help with any site or schedule issues as needed
• Help with team travel and supply orders as needed
• Help with any equipment or fleet issues as needed
• Act as the main point of contact for the teams you support
• Cross train with other members of Field Support
• Other duties and responsibilities as identified

Minimum Qualifications:

• Customer Service and Support Experience
• Good time management skills and attention to detail
• Outstanding written and oral communication skills
• Proficient with Microsoft Windows, Excel, and Outlook
• Able to track data over time and create pivot tables, and reports
• Ability to troubleshoot and find creative solutions
• Strong team collaboration experience
• Flexibility, process focus, and proven ability to thrive in a challenging business environment.

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Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.

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