Are you an exceptionally organized, self-motivated, and passionate about human services?

Join our team of competent and compassionate professionals as an Administrative Support Staff in the Valley Human Services program at Behavioral Health Network!

Your experience, knowledge, and skills will support the Valley Human Services program with the following:.

• Greeting and directing visitors in-person and on telephone systems in a timely, welcoming, and professional manner.
• Contacting staff in a timely manner to let them know of individuals’ arrival and assisting them to their destination in the building.
• Helping process staff paperwork and program-specific data entry/recordkeeping as required.
• Maintaining accurate client records & reporting, including demographic and insurance information, in the EHR, as needed.
• Reviewing all invoices & budgets for data entry before going to Fiscal.
• Organizing receipts and data reports for contingency funds.
• Obtaining prior authorizations with insurance companies.
• Completing direct data entry into the state’s EIM/ESM application in a timely & accurate manner to reduce supplemental billings.
• Helping prepare productivity, utilization, and quarterly reports, as needed.
• Helping with month-end closing of in-house accounts, credit card, and contingency funds.
• Resolving any administrative matters related to billing activity with clinical staff in a timely manner.

Who are we?

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

What are we looking for in an Administrative Support Staff?

• High School Diploma or GED equivalent (required).
• Previous office experience (preferred).
• Ability to schedule, meet and maintain daily and monthly routines.
• Ability to work extensively with computers and software with a minimum of supervision.
• Familiarity with EIM application (preferred).
• Familiarity with Smartsheet and Excel (preferred).
• Excellent verbal and written communication skills.