Position Summary

Admitting Representative is responsible for interviews patients to obtain financial, demographic information and obtain Patient’s/patient’s representative signatures.

Minimum Qualification

• ŸHigh School Graduate or equivalent.
• ŸSix (6) months experience preferred in general and/or medical office with customer service experience.
• ŸExperience with handling cash, typing and computers.
• ŸBi-lingual in Spanish and English preferred.

Essential Job Functional

• Meets all active working position requirements in regards to accuracy, timeliness, and completeness of work performed.
• ŸFully competent in PBX operations, handles payments and upfront collections as required, and assists as requested in the QA process.
• ŸIndexes orders in Order Facilitator and enters accurate and timely orders for designated patient exams.
• Ÿ Responds to requests from other departments that directly affect patient care in an accurate and timely manner.
• ŸAchieves and maintains active knowledge of the PTAC.001 Meditech Admissions policy in order to achieve and maintain registration accuracy of 95% or better.
• ŸMaintains department upfront collection scores
• ŸAssesses Admitting area to ensure patient wait times are under the department goal.
• ŸWOW usage as designated by management.
• ŸCovers switchboard duties as needed.
• ŸKnowledgeable of patient rights and position specific advance directives. Considers patients/families language, cultural, and religious beliefs when providing service. Performs well in stress and emergency situations.
• ŸCMS Admitting requirements are followed, IM Letters, MSP Questionnaire, etc.
• ŸUnderstands insurance authorizations and medical necessity.
• ŸMaintain productivity standards set by management.
• ŸRegister lab referrals in a timely manner.
• ŸSelf-audit all Meditech scanned documents prior to shift end.
• ŸAssist Information Desk/Receptionist as needed.
• ŸManage all patient tracking boards.

Knowledge, Skills and Abilities

• Demonstrate sound judgment, patience and maintain a professional demeanor at all times
• ŸTime management
• ŸAbility to work in a busy and stressful environment
• ŸOrganizational skills and the ability to prioritize
• ŸStrong computer skills
• ŸStrong interpersonal, verbal and written communication skills
• ŸCreativity, problem analysis and decision making
• ŸAbility to work varied shifts

WVMC is an Affirmative Action, Equal Opportunity Employer. If you have any special need or seek accommodation to aid your participation in our hiring process, please contact us at (503) 472-6131