Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Our travel privileges are a valuable component of our team member experience. We need to ensure only those who are truly qualified as an eligible dependent have access. You will play a critical role in the verification process for travel access, ensuring we protect our travel program and our privilege.
• No day is the same in this role. Something new – and challenging – happens each day. This job provides an opportunity to bring creativity and critical thinking together to support our company’s objectives.
• The role is a part of the Travel Services team within our People group.
  

What you'll do

• Assist AA International team members with verification of travel privileges.
• Dependent verification SME for Envoy, Envoy International team, PSA, Piedmont, and non-wholly owned.
• Conduct in-house audits for the active and retiree population.
• Review and approve escalation cases from Team Member Service Center, the team member, and Alight. Continuously monitor cases until resolved.
• Work with the IT team daily to ensure that the travel profiles are set up correctly to allow dependents to travel as soon as they are verified.
• Assist the Travel Allegations team, Corporate Security team, and Team Member Relations with the review of documents and often last-minute requests before an interview
  

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• High school/GED equivalent
• Two years of airline experience; three years of project management or office administrative experience with a strong emphasis on customer service

Preferred Qualifications - Education & Prior Job Experience

• At least 2 years office experience in an administrative support role with strong emphasis on customer service
• Intermediate to advanced Spanish and/or Portuguese language skills
• Knowledge of native Sabre and airline procedures strongly preferred
• Working knowledge of travel policies and procedures

All you'll need for success (continued)

Skills, Licenses & Certifications

• Ability to interpret and apply defined standards and internal policies related to our travel programs
• Ability to successfully operate within a fast-paced group environment and meet deadlines
• Ability to work independently as well as part of a team
• Ability to analyze situations, make recommendations and implement strategies under pressure
• Comfortable working with all job levels up to and including senior officers of AA
• In depth knowledge of native Sabre preferred, with a focus on reservations and inventory controls
• Working knowledge of travel policies and procedures
• Accuracy in interpreting and applying policies related to team member travel privileges
• Excellent written and verbal communication skills, with the ability to effectively interact with colleagues at all levels in the organization and with external customers and business partners
• Demonstrated ability to successfully operate within a fast-paced group environment to include incoming calls, e-mail and team meetings
• Ability to master unique departmental software including proficiency with SHARP, Siebel, ePNR, Dependent Verification platforms, various research tools and other applications specific to the travel team
• Proficient with Microsoft Office software (e.g. Word, Excel, Outlook, Access, and PowerPoint)
• Proven ability to work with highly confidential material
• Excellent customer service skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.