Working Title of Vacant Position

Animal Shelter Customer Service Clerk I - Part Time

Job Type

Part Time

Posting Type

Public

Number of Vacancies

1

Department

POLICE

Division

POLICE ANIMAL SERVICES

Requisition Number

2024265

Number of hours worked per week

25

Work Schedule

Varies: Dependent on operational needs and will include weekends

Work Site Location

Chesapeake, VA [2100 S. Military Hwy]

Position Driving Requirement

O - Occasional

Pay Grade

GE02

Pay Basis

Weekly

Advertised Salary

$16.74 – $22.18 starting hourly rate range
[depending on qualifications and experience]

Job Description

We are looking for an enthusiastic individual that will enjoy working with our citizens to facilitate adoptions and help the department achieve our mission goals.

This position responds to inquiries in person or by phone in assigned area and:

• Greet, assist, and provide high quality customer service to all visitors.

• Process animal intakes, transfers, adoptions, and other dispositions.

• Review adoption applications and approve for qualified citizens.

• Redeem animals to owners according to Chesapeake Animal Services SOPs.

• Educates citizens on local, state, and federal ordinances and responsible pet ownership.

• Calculate and collect from citizens applicable fees and/or donations. Provide each citizen with appropriate materials related to transactions. Reconcile and report on monies received through daily/monthly reports.

• Enters, updates, and/or edits data into computer system including, but not limited to animal medical records, city companion animal, pet store and exotic licenses, and daily/monthly reports.

• Receive lost and found reports from citizens.

• Trace forms of identification and alert citizens when appropriate.

• Inventory and prepare purchases requests for supplies used by Customer Service Clerks.

• Professionally answer and respond to calls and emails from citizens.

• Protect the privacy of citizens while also forwarding concerns to supervisor when appropriate.

• May solicit customer satisfaction feedback, including survey distribution within communities.

• Performs other duties as assigned by supervisor.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of three months of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES:
May require certifications depending on the department. Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with City Driving Standards.

SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Preferred: experience with Microsoft, Outlook and Sharepoint
Perferred: strong customer service skills

Job Open Date

10/11/2024

Job Close Date

10/20/2024

Open Continuous

No

Special Instructions to Applicants

Overall Physical Strength Demands

S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Standing

Occasionally- Up to 1/3 of the time.

Sitting

Continuously- 2/3 or more of the time.

Walking

Occasionally- Up to 1/3 of the time.

Lifting

Rarely- Less than 1 hour per week.

Lifting Amount

Exerting up to 10 lbs

Carrying

Rarely- Less than 1 hour per week.

Carrying Weight

Exerting up to 10 lbs

Pushing/Pulling

Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Exerting up to 10 lbs

Reaching

Occasionally- Up to 1/3 of the time.

Handling

N = Never

Fine Dexterity

Occasionally- Up to 1/3 of the time.

Kneeling

N = Never

Crouching

Never- Never occurs.

Crawling

Never- Never occurs.

Bending

Rarely- Less than 1 hour per week.

Twisting

Rarely- Less than 1 hour per week.

Climbing

Never- Never occurs.

Balancing

Rarely- Less than 1 hour per week.

Vision

Continuously- 2/3 or more of the time.

Hearing

Continuously- 2/3 or more of the time.

Talking

Continuously- 2/3 or more of the time.

Foot Controls

N = Never

Machines, Tools, Equipment and Work Aids Used

Computer, fax machine, copier, portable radio.

Protective Equipment Required

Mechanical Hazards

N = Never

Chemical Hazards

N = Never

Electrical Hazards

N = Never

Fire Hazards

N = Never

Explosives

N = Never

Communicable Diseases

M = Several Times Per Month

Physical Danger or Abuse

N = Never

Other

D = Daily

If Other, Description

Animals

Dirt and Dust

S = Seasonally

Extreme Temperatures

S = Seasonally

Noise and Vibration

W = Several Times Per Week

Fumes and Odors

M = Several Times Per Month

Wetness/Humidity

S = Seasonally

Darkness or Poor Lighting

N = Never

Primary Work Location

Office Environment

Time Pressures

Frequently- From 1/3 to 2/3 of the time.

Emergency Situations

Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Frequently- From 1/3 to 2/3 of the time.

Irregular Work Schedule/Overtime

Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously

Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Frequently- From 1/3 to 2/3 of the time.

Tedious or Exacting Work

Occasionally- Up to 1/3 of the time.

Noisy/Distracting Environment

Frequently- From 1/3 to 2/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Shelter Attendants, Animal Control Officers, or Supervisors can assists with answering the phones and communicating with citizens.

Minimum Requests

0

Maximum Requests

4