The Cleveland Museum of Art seeks a tech-savvy, customer-focused part-time ARTLENS Gallery Technician to join the award-winning Digital Innovation and Technology Services department. Technicians greet visitors and guide them through the onboarding process for our innovative interactive digital gallery and app, encouraging them to utilize digital toolsets to look closer, dive deeper, and feel comfortable exploring every gallery in the museum. They also maintain and troubleshoot interactive hardware, participate in beta testing and bug reporting for the app, and provide feedback for improving visitor experience.

Requirements

High school diploma (or GED) and one to three years demonstrated experience in a helpdesk and/or audio visual environment. Keen understanding of iOS and Android mobile device and app troubleshooting is required. Knowledge of current computer systems and peripherals, Windows and Mac operating systems, Microsoft Office, and basic networking are required.

Positive attitude, excellent customer service and communication skills. Demonstrated ability to instruct and present ideas in user-friendly language to non-technical staff and end users. Experience in troubleshooting, repair, and maintenance of technology. Must be able to effectively prioritize and execute tasks in a high-pressure environment. Must be able to occasionally lift/move 50 pounds as part of normal duties.

Responsibilities

• Greet visitors, introduce them to the interactives in ARTLENS Gallery and ARTLENS App, and assist with onboarding.
• Provide support for technology in gallery installations throughout the museum
• Perform cleaning and functionality checks of ARTLENS Gallery interactives during each shift.
• Assist visitors in installing ARTLENS App on their personal devices.
• Contribute to problem resolution by giving in-person, hands-on support to the public as well as documenting consistent user issues.
• Provide an excellent visitor experience in the ARTLENS Gallery space, using the museum's visitor interaction model as a guide.
• Identify problem areas and propose solutions to the Digital Team to enhance the visitor experience, interactive experience, and technology performance in in the ARTLENS Gallery space.
• Monitor interactives for content issues and report them to the Digital Team.
• Participate in testing and implementation of public-facing technology installations, including those for major exhibitions, providing feedback to the Digital Team.
• Performs regular technical training throughout ARTLENS Gallery exhibit area for interns, docents, and volunteers.
• Provides readily accessible technical or general information to visitors and staff.
• Work with the Digital Project Manager to test new ArtLens App builds and report any usability issues or bugs.
• Rent iPads to visitors for use with the ARTLENS App.

Application Material: Please submit a resume and 3 professional references.

Rate of pay: $18/hr