Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award!

Full Time Service Advisor career opportunities available at Rick Hendrick Chevrolet in Norfolk, VA!

• Schedule: Full Time, business hours 7:30am-6:00pm, closed on Sundays.
• Pay Range: $48,000 - $96,000 per year and above (based on job performance).

Are you looking to make a career as an automotive service professional? At Hendrick, we consistently promote from within. We are seeking dedicated and knowledgeable Service Advisors for this dynamic service team. Many of our top leaders started their career in this position and grew with the company!

** Offering up to $5,000 Sign-On Bonuses for qualified Automotive Service Advisor candidates **

Job Summary:

As the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Apply Now:

• Please submit your information and our recruiting team will be in touch shortly!

Why our Team Members Choose Hendrick:

• Aggressive performance based pay plans
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employer Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Paid Factory Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
• Successful Team approach with Doing Business the Right Way Focus

Hendrick Service Advisor Employee Testimonials (click or copy/paste): https://www.youtube.com/watch?v=LMbEnSBPdR4

• Greet customers and establish a rapport to understand their vehicle problems or service needs.
• Listen to client concerns regarding their vehicles and provide appropriate recommendations for service or repair.
• Schedule service appointments while coordinating with the service department to ensure timely repairs and maintenance.
• Collaborate with technicians and mechanics to ensure understanding of vehicle problems.
• Provide accurate estimates for labor and parts to customers and obtain their approval before any work is performed.
• Explain services, repairs, and maintenance to customers in terms they can understand.
• Monitor service progress and keep customers informed of status, delays, or any additional repairs needed.
• Process work orders, invoices, and payment transactions in accordance with company policies.
• Advise customers on warranty protections and potential cost savings.
• Manage customer service complaints and resolve issues to ensure customer satisfaction.
• Maintain CSI at or above company and manufacturer standards.
• Follow Safeguards rules and regulations.
• Maintain a clean and safe work environment, ensuring the service area is presentable for customers.

Qualifications:

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 2 years of Service Advisor experience preferred (automotive or similar maintenance/repair industry).
• Knowledge of dealership software programs for scheduling and billing.
• Flexibility to work rotating shifts and Saturdays as needed.

Essential Job Skills:

• Excellent communication, problem-solving, and organizational skills.
• Ability to upsell services and products.
• Ability to work in a fast-paced environment.
• Ability to use a computer and other office equipment.
• Ability to work in a safe and professional manner.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Compensation details: 48000-96000 Yearly Salary

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