Here at Chick-fil-A, Leadership is at the forefront of every shift, leading and guiding team members in the standard of Chick-fil-A while upholding the values of integrity, responsibility and care for others. They are the multi-taskers, and adapters, the kind-hearted and determined, the influencers and, above all, they are leaders.

Their heart is to serve others all while providing the Guests the Chick-fil-A kind of experience that makes them want to come back again and again. They understand the high expectation and set the goal of meeting and exceeding it each time.

Even during the moments that they fall, they know "For though a righteous man may fall seven times, he still gets up" - Proverbs 24:16.

Leadership is here to improve both themselves, Team Members and the store overall. Each challenge is handled with a head held high and a willingness to try and try again until, not only success is reached, but a change is made, too.

Positions embedded within Leadership:

Training Coordinator

Team Leader/Shift Leader

Manager

Expectations & Progression Plan Details includes:

• Must have a full ~40 hour availability that includes either Opening shifts (5:30am-2pm) or Transition and Dinner shifts (2pm-11pm). Availability cannot be changed until the full two month training progression plan has concluded and the position is decided upon after thorough assessment.
• A follow up interview with the Director of Operations will take place prior to the job offer.
• Leadership Applicants will be evaluated at the end of their two month provisionary period at which point the Director of Operations will assess:

Leadership's ability to be proficient in positions directly associated with operation.

Their capability in leading and training (where necessary) the Team.

Being emotionally intelligent in regards to assessing critical situations.

Overall a good fit for the culture of Chick-fil-A CKM.

Layout of Progression Plan:

Week 1 - Training Front Counter

Week 2 - Training Front Counter

Week 3 - Acclimation Period: Feedback meeting with Directors

Week 4 - Gain endorsements from Managers/Directors - Shadowing Phase, Assessment & HEARD Model begins

Week 5 - Leadership Training (Phases I & II) - Feedback meeting with Directors

Week 6 - Leadership Training (Phases I & II) - Hospitality & Operations Certified Training

Week 7 - Leadership Training Phase III - Back of House Cross Training + Feedback meeting with Directors

Week 8 - Final Evaluation from Directors with Assessment if fit to proceed to Phase IV

Leadership Applicants must understand the highly competitive nature of this position and process. The Final Evaluation at the end of the training period will assess if Leader in Training is fit to continue path of Leadership. If not, applicants should expect separation if unwilling to stay on as an entry-level Team Member.

REQUIREMENTS

• Minimum 16+ years old
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills

At CKM Restaurants, the focus has always been fresh and simple ingredients. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped, prepared fresh throughout the day and tailored to the guests’ desires. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, you heard it right here, folks) to make Chick-fil-A Lemonade®. It may not be the easy way, but the fresh way is always worth taking.