If you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring Bilingual (Mandarin) Customer Service Representatives for our Call Center in New York, NY. We are looking for individuals who are passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. These are positions with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you!

*Please note this position is located on site in our New York City office (77 Water Street, New York, NY). This is not a remote position.

Essential Duties and Responsibilities

• Respond to enrollment service calls.
• Provide responses to inquiries and mails information in response to request.
• Refer callers in the event of problems or concerns.
• Educate clients on managed care.
• Assess client’s health care needs and assists clients in choosing a health plan.

Minimum Requirements

• High school diploma or GED required.
• 6 months of relevant professional experience required, or equivalent combination of education and experience.
• Must be fluent in English and specified secondary language.

Preferred Skills and Qualifications

• Prior work experience in customer service, data entry and/or processing.
• Effective communication skills and ability to follow directions.
• Ability to interact courteously and effectively with a variety of people.
• Ability to handle pressure and perform multiple tasks.
• Proficiency in Microsoft Office applications as Excel, Power Point, and Word.
• Must read, write, and speak Mandarin in addition to English.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Work setting:

• In-person

Work Location: In person