Bilingual Customer Service Representative

Equipment Supplier

$41,000-$44,720 Annually

Permanent Opportunity

Monday-Friday, 8:00am-5:00pm

Lewis Center, Ohio (onsite)

What the position offers:

What you’ll be doing:

Act as a liaison, providing products and service information and resolving customer issues with accuracy and efficiency
Engage with customers enthusiastically, showing patience, empathy, and strong communication skills
Advocate for customers, putting yourself in their shoes and ensuring their needs are met
Confidently troubleshoot and investigate to resolve customer complaints effectively
Aim to maintain excellent service standards, respond efficiently to inquiries, and ensure high customer satisfaction
International shipping operations, quotations, shipping, invoicing, scheduling, and documentation
Telephone and email communication related to customer inquiries, pricing, and order processing

Who we’re looking for:

Fluency in speaking, reading, and writing Spanish and English
Experience addressing issues that customers and prospective customers may have
Ability to communicate professionally, effectively, and efficiently in all correspondence
Must have a strong work ethic and a high energy level for fast fast-paced environment
Ability to work with a diversified workforce and customer base
Computer skills including but not limited to MS Office, Word, Excel, and basic user-level competence for both Windows and DOS applications
Ability to multi-task, prioritize, and manage time effectively

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