Business Development and Customer Care Representative
- First Call Ambulance
- Nashville, TN
- Other
- 13 days ago
Salary
N/A
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Job Description
Position: Business Development and Customer Care Representative
Location: Nashville, TN
Definition:
Business Development and Customer Care Representative works with local Vice President of Operations and Directors of Operations in marketing for and gaining new emergency and non-emergency Ambulance service contracts.
Business Development and Customer Care Representative serves as customer support for all current emergency and non-emergency contracted and non-contracted customers.
Minimum Requirements:
- Must have healthcare industry experience.
- Must have solid verbal and written communications skills.
- Must have solid business management and administrative skills.
- Must be proficient with all Microsoft Office software packages.
- Must be able to work independently with a minimum of oversight and direction.
- Must have training and education in sales, marketing and third-party payor relations.
- Bachelor’s degree in business, marketing, healthcare management or related area.
- Telemedicine – Telehealth knowledge or experience desired but not required.
- Ambulance Service - Emergency Medical Services knowledge or experience desired but not required.
Physical Requirements:
- The ability to reach, push and pull.
- The ability to sit or stand for long periods of time.
- The ability to complete all job duties during any and all hours of the day and night.
- The ability use mouse or keyboard to input data into computer over long periods of time.
- The ability to view graphic and text data on multiple computer screens for long periods of times.
Reports To:
- Vice President of Operations
Coordinates with and supports local Directors of Operations.
Specific Duties:
- Works with the Vice President of Operations on developing and implementing local strategic plans.
- Works with local Vice President of Operations and Directors of Operations in marketing for and gaining new emergency and non-emergency Ambulance service contracts.
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
- Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
- Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.
- Acts at all times with his/her personal safety in mind, as well as the safety of others.
- Maintains security and privacy of all company and patient information at all times in accordance HIPAA and all other local, state and federal regulations.
- Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
- At all times sets an example of professionalism and leadership for others to follow.
- Assures all company goals, objectives and procedures are followed on a daily basis.
- Performs other duties as directed by management.
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