Facility: 1800 Parkway Center

Job Summary: The Comprehensive Access Center Scheduler functions under the direction of the Comprehensive Access Center Scheduling Supervisor/ Manager and the Comprehensive Access Center, AVP. The scheduler provides outstanding customer service to customers in a fast-paced busy environment. Drives system wide volume by scheduling appointments via inbound telephone calls. Observing Quality and Productivity standards and other Key Performance Indicators. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn scheduling guidelines. Assist physician's office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible to work hours required to meet department needs. Core Responsibilities and Essential Functions: Scheduling Duties - Knowledge and use of Epic scheduling Decision Trees to schedule appointments for service lines within WellStar Health System - Demonstrate understanding of service line scheduling policy and procedures. - Knowledge of various insurance programs offered by each carrier. - Knowledge of Medicare guidelines in reference to scheduling patient visits. - Knowledge of the lead time required by an insurance carrier to process pre-auth referral - numbers. - Knowledge of service line locations hours of operation. - Knowledge of EMR scheduling practices - Handle heavy phone volumes, providing appropriate telephone etiquette and scripting - Ability to type with a high degree of accuracy and computer skills to accurately input data into scheduling software. - Excellent communication and interpersonal skills to effectively obtain required minimum data set from patients, their representatives and/or physician offices; obtains verifies and updates demographic and insurance information, accurately completing Decision Tree questionnaires. Verify payors through real-time eligibility, if applicable. Non-RTE payors must be verified via web or phone. - Verify the accuracy of data entered and correct any errors - Superior attention to detail - Ability to exercise judgment in taking appropriate actions in emergent situations, take initiative when problem solving, retain composure in stressful situations and escalate issues as necessary - Maintain neat attire, hair and appearance, following the department dress code. Team Player - Ability to interact respectfully with co-workers, patients, referring office staff in a friendly, personable and professional manner - Promote positive working relationships with co-workers, Team Leads, Supervisors and Managers. - Orientates new employees and assures proper documentation of training - Assists other areas of Scheduling when needed - Flexible with hours to meet department needs - Assist in the interview process of new hires if asked - Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative - Meets Service Recovery and Customer Service guidelines as needed Required Minimum Education: Minimum High School diploma Required or equivalent. Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): Required Minimum Experience: Minimum 2 years experience in medical scheduling Preferred Required Minimum Skills: Strong customer service skills, good communication and organizational skills. Basic insurance carrier and pre-certification knowledge and computer skills. Basic typing and data entry experience. Medical Terminology preferred. The individual must be able to communicate and understand verbal and written English language and display a positive attitude. This position requires a high level of attention to detail and a low error rate, as the consequences of even a minor mistake can be significant for patients and providers. In addition, this position requires regular, reliable attendance.