THIS IS A TEMP POSITIONGuaranteed minimum of 90 days assignment and could become a permanent position based on business needsResolves customer issues through multiple channels by responding to the tier 2 queries; researching issues as necessary; providing resolution; supporting and advising entry-level contact center agents by responding to escalated queries; utilizing quality guidelines and resources; partnering with key stakeholders as required to resolve issues; and identifying complex issues and escalating to appropriate corporate business unit (for example, Corporate Security, Legal, Corporate Communications).
Supports the collection of feedback from customers by gathering and recording customer satisfaction survey ratings, and sharing a report with insights with the senior leadership.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Minimum Qualifications: HS Diploma or equivalenta year of customer service experiencecontact center/call center experience is a plusJob Types: Full-time, TemporaryPay: $15.00 per hourSchedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payApplication Question(s):**PLEASE ANSWER: Are you able to work rotating shifts and have rotating days off?
This is a TEMP position (minimum of 90 days), are you fine with that?
Education:High school or equivalent (Required)Experience:Customer Service: 1 year (Preferred)Call Center: 1 year (Preferred)Work Location:One locationWork Remotely:No
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