We are seeking a dynamic and dedicated Call Center Agent/Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while addressing their inquiries and concerns. You will be responsible for handling a high volume of inbound and outbound calls, ensuring that each interaction is handled efficiently and professionally. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to handle varied customer scenarios with patience and empathy. As a Call Center Agent/Representative, you will contribute to maintaining our company’s reputation for outstanding customer service by resolving issues, providing product information, and upselling services when appropriate. You will work within a fast-paced environment that values teamwork and collaboration while adhering to company policies and procedures. Your role will also include documenting interactions in our customer management systems and contributing to team improvement initiatives. If you're passionate about helping others and looking for a challenging yet rewarding role, we invite you to apply and be part of our customer-centric team.

Responsibilities
Handle inbound and outbound customer calls with professionalism and courtesy
Provide accurate information regarding products and services
Resolve customer inquiries and complaints effectively
Document all customer interactions in the company CRM system
Upsell and cross-sell products and services when appropriate
Follow up on customer issues to ensure resolution
Work collaboratively with team members to achieve department goals

Requirements
High school diploma or equivalent; associate or bachelor’s degree preferred
Proven experience in a call center or customer service role
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Ability to remain calm and friendly under pressure
Proficient in using computers and various software applications
Flexible availability, including evenings, weekends, and holidays

PAY RATE : $21.32 - $33.82 Hourly