Our client, in Livonia, MI is seeking Call Center Agents to join their team. As a call center agent, you will be supporting Wayne Country Friend of the Court.  The ideal candidate will have previous call center experience, be tech savvy, and able to work on site, which will align successfully in the organization.

Job Title: Call Center Agent
Location: Livonia, MI
Pay Rate : $16/hr.

What’s the Job?

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures including but not limited to the confidentiality and privacy policies 
• Track and document all inquiries using the applicable systems.
  Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  
• Complete associated tasks according to the established guidelines.
  Track and document all inquiries using the applicable systems.
  Meet Quality Assurance (QA) and other key performance metrics.
  Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Positive, can-do attitude
• High school diploma or GED
• 2 years of Customer service/Call center experience 
• Proficient with computers/Tech Savvy
• Must be able to work on client site in Livonia 

• Free training to upgrade your skills, including a free college tuition program
• Medical, dental, vision, 401k
• Weekly pay with direct deposit
• 24/7 Manpower customer care support
• Dedicated Career Partner to help you achieve your career goals

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.