Software Guidance & Assistance, Inc., (SGA), is searching for an Call Center Customer Care Advocate for a contract assignment with one of our premier financial services clients in Warwick, RI.
***Candidate must be located within 50 miles of Warwick, Rhode Island office and be able to commute to the office at least 1 day a month as requested***

Responsibilities:

• Provide service and information to customers regarding Insurance products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets.
• Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems and LAN/PC to provide complete response
• Work at all times to enhance and strengthen the relationship between the customer and client
• Support special campaigns as needed, or if solicited by the customer
• Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Required Skills:

• 1-2 years call center service experience is preferred.
• 2-3 Years of customer service experience required.
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
• Excellent oral & written communication skills;
• Superior telephone etiquette;
• Excellent listening skills and ability to articulate ideas;
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of the client and services;
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
• Strong organizational skills;
• Strong ability to multi-task;
• Demonstrated ability to manage stress;
• Basic computer skills; Ability to "think out of the box to generate innovative process improvements

Training schedule: 8:30am - 5:00pm EST Monday - Friday. Training will be about four weeks.
Hours of operation post training are flexed between 8:00am -11:00pm - no weekends. Varied schedule.

***Start Date will be 10/21/2024
Skills required include:

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.