Job Title: Call Center Customer Service Assistant

Location: Madison, WI

Company: Connexsphere Flow

Job Type: Full-time

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service through phone, email, and chat support. Your primary responsibility will be to address customer inquiries, resolve issues, and enhance the overall customer experience.

Key Responsibilities:

• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Document customer interactions and maintain accurate records in the database.
• Assist with order processing, account updates, and billing inquiries.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Meet or exceed individual and team performance metrics.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and software, including CRM tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible schedule availability, including evenings and weekends.