A national firm that works with Fortune 500 companies has an immediate need!

Besides excellent benefits, a 10% Bonus is included!!

Will supervise a staff of 10-12 Claim Reps.

To perform the job successfully, an individual must be responsible for providing quality and efficient customer service through daily team monitoring by providing guidance and technical support to Claims Adjudicators.

• Maintain constant communication with management, staff, and vendors to ensure proper operations.
• Providing leadership to a team of exempt and non-exempt associates with effective oversight to ensure service and processes are accurately and efficiently executed per policies, procedures, and company expectations within specified timeframes.
• Being a change leader and effectively managing change ensures your team and others embrace change.
• Evaluating reports to assess associate productivity and effectiveness, partnering with various business areas to enhance operational effectiveness, and thinking globally about ways to grow and improve the business.
• Develop, implement, and maintain quality assurance protocols
• Hire the right people, accurately assess, coach, and develop the associates to meet their potential.
• Drive associate engagement through targeted activities and interactions.
• Actively pursue strategic and operational objectives
• Ensuring that company initiatives are championed and executed to standard.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Partner with internal stakeholders to proactively monitor and discuss trends and Operations metrics

Operations Manager Skills Required

• Strong leadership
• Decision-Making
• People Management
• Conflict Management
• Deadline-Oriented
• Results-Oriented
• Excellent Communication Skills
• Adaptability
• Critical Thinking and Problem-Solving Skills
• Teamwork

Job Responsibilities:

• Supervises a team of Claims Adjusters to ensure that claims are being appropriately administered within department and underwriter guidelines.
• Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
• Implement new procedures and amend existing procedures when necessary.
• Remains ‘hands-on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
• Provides backup to adjusters at times of peak volume.
• Works directly with customers, dealers, and agents to help resolve complex claim issues.
• Offers internal support within the department and other company areas, including support to adjusters through continued training and guidance and support to the entire department when necessary.
• Train VSC Adjusters to ensure claims are administered properly
• Monitor Call Metrics to ensure departmental metrics are achieved

Job Requirements:

• Bachelor's degree preferred. A high school diploma or equivalent combination of education and experience is required.
• 3-5+ years of experience in supervision, call center, or office environments. Experience in the insurance and financial field is preferred.
• 3-5+ years of experience within the Automotive Service Industry required
• Must have strong people, interpersonal skills, and presentation capabilities
• Must have superior verbal/written skills with the ability to communicate effectively to employees, clients, customers, team members, and all levels of management.
• Must have strong computer skills and the ability to understand and service policies.
• Must be proficient in Windows and Microsoft Office Products (Outlook, Excel, Word, PowerPoint, Teams)
• The candidate must be innovative, analytical, and able to solve challenging situations. The candidate must also exercise sound judgment when interacting with employees and customers.
• Excellent team leadership experience
• Exceptional negotiation and remediation skills, with the ability to teach and instill the same skills throughout the department.
• Outstanding time management and organizational skills
• Verifiable experience/success in high volume or processing environment
• Problem-solving skills with a proactive attitude at all times
• Ability to manage staff, headcount, and budgets
• Program management experience leading large, complex projects or initiatives.
• Must be authorized to work in the U.S
• Must be able to pass a background check successfully