We are seeking a skilled Customer Service Representative (Call Center experience).to join our client’s team, one of the US’s largest Security companies.

Job description

Qualifications:

· Call center experience preferred.

· Sales experience preferred.

· Retention experience preferred.

Skills:

· Basic knowledge of computer applications.

· Excellent problem solving and communication skills.

· Strong listening skills used to conduct needs analysis.

· Ability to multi-task while speaking to prospects.

All Candidates must have:

· Internet Service (cannot connect via WiFi)

· Minimum 25mbps upload and 25mbps download. (Run internet speed test at www.speedtest.net to confirm)

· Availability to work a schedule that ends no later than 10pm eastern time.

· Availability to work a schedule that could include every Saturday.

**Potential to become Full Time Employee with ADT

Responsibilities:

· THIS IS A REMOTE POSITION!

Position Summary:

· Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our ADT Field employees.

· Answer new and existing customer phone calls while following qualifying processes.

· Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

· Consultatively work with customers to identify sales opportunities by gathering information, determining needs and scheduling field sales appointments

Comments/Special Instructions

Attached Documentation:

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About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.