Call Center Services Representative

Telework opportunity within the State of Florida

Or within 2.5 hours of the Florida state line.

Bilingual Preferred

Families requesting public assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment.

is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.

If this sounds like the job for you, please join our TEAM!

The call center serves the public from 7:00 AM - 6:00 PM EST, Monday - Friday.

• Peak hours of operation are 8:00 AM to 5:00 PM, Monday - Friday.
• New hire training and regular work schedules may differ from peak work times.
• Evening hours may be required.

Qualifications:

• Must have a High School diploma, GED, or equivalent certificate.
• Preference will be given to applicants who have at least one year (12 months) work experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Ability to attend an 8 - 12-week mandatory training course.

Additional Information/Requirements:

All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process:

• A test of typing speed, measuring both speed and accuracy.
• A test of basic math, verbal, and communication skills, designed to assess job readiness and trainability.
• A basic completer literacy test, assessing knowledge of internet browsers, email, chat, and word processing.

• Incumbents may be expected to work during emergency situations or natural disasters.
• Incumbents may be eligible for telework if they have completed training and meet or exceed all performance expectations. (High speed internet required to work from home).
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

What you will do:

The typical duties include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information
• Processes a variety of eligibility related work activities within designated time frames Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for public assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Job Type: Full-time

Pay: $34,398.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Florida (Required)

Work Location: Remote