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Job Summary
F.H. Cann & Associates, Inc. (FHC) is a Business Process Outsourcer for its client, you are considered a Customer Service Representative on behalf of FHC to provide customer service essential functions for designated clients. In this role you may be transferred to other client divisions or positions – which can include Back Office Processing & Quality Assurance duties (handling or reviewing inbound/outbound phone calls and chats), admin work, data entry, etc. – based on client needs, at any time. Should this occur, additional training would be provided on an as needed basis.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Skills
- Strong customer service skills with the ability to handle various client needs
- Proficiency in computerized systems for data entry and information retrieval
- Bilingual proficiency, especially in Spanish, is a plus
- Excellent typing speed and accuracy
- Prior experience in call center operations is beneficial
- Strong phone etiquette and active listening skills
- Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas
-Multi-tasking abilities, including time management, problem resolution, and communication
-Ability to communicate information and ideas in a precise, timely manner
Job Type: Full-time
Benefits:
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Work Location: Remote
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