A-Line is looking to fill 15 Call Center Positions - Are you looking for your next role in a growing company who has great reviews?? THIS IS IT! Don't miss out on this opening, it's one of a kind and we are looking for hard workers.

WE ARE LOOKING FOR CALL CENTER / PHONE CUSTOMER SERVICE EXPERIENCE!

• Fully Onsite Positions in Johnston, RI
• Contractor to PERM possible – performance based - No Guarantee's

Pay Rate: 20.00 Per hour

Hours per Week: 40 hours

Work Schedule: start times vary from 8am-330pm. 8-hour shifts. One weekend day may be required, depending on Inbound or Outbound positions. – Must be available from 8a-Midnight – NO EXCEPTIONS

• Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
• Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
• Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
• Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
• Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
• Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
• Adhere to all Call Quality and Operational standards and expectations
• Assist with any additional duties required to meet the business line needs.

Qualifications – Internal

• Be okay to be on camera for meetings and training
• 1-2 years minimum related World class customer service
• Able to organize as well as the capability to manage multiple tasks simultaneously
• Ability to learn and attain new knowledge and new concepts quickly
• Ability to identify and resolve issues efficiently and effectively for customers
• Good verbal/written/interpersonal communications
• Excellent listening and problem solving skills
• Good interpersonal skills with the ability to navigate through difficult situations
• Team player

PLEASE APPLY NOW! - Jared Petrill / A-Line Staffing, A team member will reach out ASAP within a few minutes if not sooner!! Depending on when you apply :)