Call Center Supervisor

Salary: $31.25 – $44.00 Per hour, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. This is an Exempt Salary.

About Us

Country Doctor Community Health Centers (CDCHC) is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic, and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 by the Seattle Black Panther Party in Seattle’s Central District. Our Country Doctor Community Clinic was established in 1971 by residents of the Capitol Hill neighborhood in conjunction with the Seattle Liberation Front. The primary goal of each clinic was to provide low- barrier, high-quality healthcare services and promote social justice.

CDCHC is passionate about serving patients of all ethnicities, races, gender identities, languages, and backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving these populations, we strive to promote policies that enable us to work effectively in all cross-cultural situations, with patients, with coworkers, and with the community.

Our Mission and Commitment to Social Justice

We remain committed to health equity and our founding principle of social justice. Every day our actions are guided by our mission: to improve the health of our community by providing high-quality, caring, culturally appropriate primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, health care is a right, not a privilege.

What You’ll Be Doing

The Call Center Supervisor is responsible for the management of the central scheduling functions and systems, providing supervision to call center staff and overseeing day-to-day operations of the department while playing a key role in continuous development of the departments processes and procedures as it relates to patient scheduling, registration, insurance enrollment and processing payments.

This position directly supervises Patient Account Representatives and partners with clinic leaders to continuously improve the patient experience and efficiency in daily operational flow as it relates to call center operations.

You’ll need these qualifications.

• 2 years post-high school education or equivalent experience
• Strong computer skills and knowledge of Microsoft software products
• Minimum two years customer service and client care coordination
• Minimum two years managing centralized scheduling and patient registration
• Ability to work collaboratively and foster a team environment.
• Excellent verbal and written communication and customer service skills

It would be nice if

• Prior experience managing call center operations in a health center setting
• Prior experience using an Electronic Medical Record system to manage centralized scheduling, preferably Epic

Benefits: We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy up to 80 % of the cost of an ORCA pass, and a generous safe harbor 401K plan with a 3 % base employer contribution plus an additional 2% discretionary match. We’ve got you covered!