American Family Insurance

CAT/IA Property Claims Desk Adjuster

  • American Family Insurance
  • Remote
  • Other
  • 23 days ago
$55K - $90K / Year


Job Description

Investigate and maintain property claims. Review and determine coverage, secures information, evaluates and writes estimates, arranges inspections and appraisals, communicates with insureds and other parties involved, and settles claims.

Position Compensation Range:

$55,000.00 - $90,000.00

Pay Rate Type:


Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

  • Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
  • Identify complex issues and seeks assistance as needed. Handle claims on a good faith basis.
  • Handle 1st party claims under multiple policy types and numerous endorsements.
  • Handle claims from the desk. Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Respond to customer inquiries, makes appropriate decisions and closes file as needed.
  • Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support, or service.
  • Demonstrated experience handling 1st party, multi-line claims across our operating territories, or other equivalent experience.
  • Demonstrated experience handling moderately complex claims, or other equivalent experience.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.


  • Obtain state specific property casualty claims licensing as required.

Travel Requirements

  • Up to 10%.
  • Catastrophe duty up to 75% as applicable.

Physical Requirements

  • Work that primarily involves sitting/standing.

Working Conditions

  • Not applicable.

Prior property claims experience preferred

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.


We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


Jobs of Interest