CBA – Aplication Anaylst Op-Time/ClinDoc/ASAP

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
The Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. This role provides training and support to end users.

Position Summary:

Reporting to the Manager of clinical Applications the analyst will work closely with Mass Eye and Ear, MEEA, and other Mass General Brigham sites as determined by leadership; clinical and operational leadership, business owners, stakeholders, project managers, and/or end-users to support business/clinical needs. As a full time member of the Mass Eye and Ear Applications Support team, the analyst will be responsible for supporting the various needs required for implementation, management, project planning, and support of the Mass General Brigham Epic Op-Time, ClinDoc, and ASAP applications and the integration with upstream and downstream systems. In addition, this individual will assist in supporting users and initiatives related to the site operations and workflow optimization within Epic. They may also support other site-managed systems as required. The CBA – Aplication Anaylst Op-Time/ClinDoc/ASAP is hydbrid but will require onsite presence across the Mass Eye and Ear family as well as other MGB locations as needed for projects and programs.

Maintain systems integration integrity with enterprise-wide and site-specific systems

Provide ongoing tier 1 support of live applications in use by end-users including but not limited to on-site and telephone support, system maintenance, system enhancements, bug fixes, and upgrades. Assists in facilitation to tier 2 support as needed
Provide 24-hour on-call support on a rotating basis with other MEE Digital staff and in the event of a significant or system-wide failure.

Identify system and related operational issues and provide recommended solutions

Conduct formal presentations and training sessions for hospital and end-users

Monitor work assignments and take appropriate intervention to meet established timelines and quality standards

Provide ongoing project status reports to Digital management team, and user community

Assisting with navigating and troubleshooting issues with orders, results, result routing - both within Epic and the enterprise radiology systems.

Working with MGB eCare to assist in optimization and organization of ambulatory specific issues.

Participate in creation and implementation of project plans for initiatives and upgrades.

Assist applications team with build, testing, and QA for new and existing MEE sites, including assistance in data conversion activities.

Participate in planning for and testing of Epic upgrades and new site go-live activities.

Participate in planning for and testing of new functionality rollouts.

Work closely with representatives from areas assigned to gather and review requirements, develop solutions, design and build for resolving issues that arise.

Work effectively with matrixed project teams across many functional areas to achieve organizational goals.

Track and resolve issues and action items

Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.

Documents and analyzes business processes

Assist with creation and maintenance of system design and build documents

Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.

Share expertise by mentoring, coaching and giving general direction to other teammates as directed by Manager/Team Lead

Performs other duties and special projects as assigned

Principal Duties:

• Develops and executes test plans and performs other software quality assurance tasks.
• Trains end users on the operation of software applications. Develops end user documentation.
• Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.
• Provides high quality, customer-focused services.
• Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.
• Participates in regular team meetings to discuss team activities, issues and updates.
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• 
  Bachelor’s Degree required
• 5+ years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

Skills and Abilities:

• Experience in the development, support or operation of software applications in a healthcare setting
• Excellent oral and written communication skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Demonstrated analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.