JOB DESCRIPTION

Revised November 2009 Position

Title: Checker Job Code: 6304 Department: Checkout Location: Retail Store Status: Non-Exempt

PURPOSE OF POSITION:  The Checker is responsible for scanning or entering manually into the terminal customers’ selected items and collecting payment for them. Checkers may be required to identify produce items. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is responsible for bagging groceries into either paper or plastic bags when necessary. He/she must have excellent customer service skills, as they are usually the last associate that a customer would see during their shopping trip. He/she must also be careful not to overfill bags or damage any items purchased by the customer. Bags are then placed in a cart or may be handed directly to the customer when appropriate.

ORGANIZATIONAL RELATIONSHIPS:  This position reports to: Customer Service Manager (CSM), Asst. CSM, or CSR.  Position(s)that report directly to this position: none

ESSENTIAL JOB FUNCTIONS:  Scan or manually enter UPC or PLU into the terminal the customers’ selected items repetitively at a rate of approximately 2 seconds per item.  Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.  Handle cash, credit cards, checks or other forms of payment appropriately (i.e.; coupons, vouchers, etc) count back change and give receipt to customer.  Reading display terminal and other documents and writing when necessary.  Identify produce, weigh if necessary and manually enter PLU into the terminal.  Place items into paper or plastic bags.  Work carefully and separate items (i.e.; cold, soft, detergents) when necessary.  Place larger items such as dog food, 12-30 pack beverages, etc. directly into a shopping cart after scanning.  Place bags into a shopping cart after they are filled.  Lift and load 5-35 lbs into shopping carts.  Interact and communicate with the public in a courteous and professional manner including greeting and thanking customers.  Deal with some potentially difficult situations (such as dissatisfied customers)

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person