A national firm that works with Fortune 500 companies has an immediate need!

Besides excellent benefits, a 10% Bonus is included!!

Will supervise a s

To perform the job successfully, an individual must be responsible for providing quality and efficient customer service through daily team monitoring by providing guidance and technical support to Claims Adjudicators. 

• Maintain constant communication with management, staff, and vendors to ensure proper operations.
• Providing leadership to a team of exempt and non-exempt associates with effective oversight to ensure service and processes are accurately and efficiently executed per policies, procedures, and company expectations within specified timeframes.
• Being a change leader and effectively managing change ensures your team and others embrace change.
• Evaluating reports to assess associate productivity and effectiveness, partnering with various business areas to enhance operational effectiveness, and thinking globally about ways to grow and improve the business.
• Develop, implement, and maintain quality assurance protocols
• Hire the right people, accurately assess, coach, and develop the associates to meet their potential.
• Drive associate engagement through targeted activities and interactions.
• Actively pursue strategic and operational objectives
• Ensuring that company initiatives are championed and executed to standard.   
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Partner with internal stakeholders to proactively monitor and discuss trends and Operations metrics

Operations Manager Skills Required

• Strong leadership
• Decision-Making
• People Management 
• Conflict Management
• Deadline-Oriented
• Results-Oriented
• Excellent Communication Skills
• Adaptability
• Critical Thinking and Problem-Solving Skills
• Teamwork

 Job Responsibilities:

• Supervises a team of Claims Adjusters to ensure that claims are being appropriately administered within department and underwriter guidelines. 
• Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
• Implement new procedures and amend existing procedures when necessary.
• Remains ‘hands-on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
• Provides backup to adjusters at times of peak volume.
• Works directly with customers, dealers, and agents to help resolve complex claim issues.
• Offers internal support within the department and other areas of the company, including support to adjusters through continued training and guidance and support to the entire department when necessary.
• Train VSC Adjusters to ensure claims are administered properly
• Monitor Call Metrics to ensure departmental metrics are achieved

 Job Requirements:

• Bachelor's degree preferred. A high school diploma or equivalent combination of education and experience is required. 
• 3-5+ years of experience in supervision, call center, or office environments. Experience in the insurance and financial field is preferred. 
• 3-5+ years of experience within the Automotive Service Industry required
• Must have strong people, interpersonal skills, and presentation capabilities
• Must have superior verbal/written skills with the ability to communicate effectively to employees, clients, customers, team members, and all levels of management.  
• Must have strong computer skills and the ability to understand and service policies. 
• Must be proficient in Windows and Microsoft Office Products (Outlook, Excel, Word, PowerPoint, Teams)
• The candidate must be innovative, analytical, and able to solve challenging situations. The candidate must also exercise sound judgment when interacting with employees and customers. 
• Excellent team leadership experience
• Exceptional negotiation and remediation skills, with the ability to teach and instill the same skills throughout the department.
• Outstanding time management and organizational skills
• Verifiable experience/success in high volume or processing environment
• Problem-solving skills with a proactive attitude at all times
• Ability to manage staff, headcount, and budgets 
• Program management experience leading large, complex projects or initiatives.
• Must be authorized to work in the U.S
• Must be able to pass a background check successfully