CLIENT ADVISORJOB DESCRIPTION

SUCCESS DESCRIPTION

As an associate with Giorgio Armani Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit, passion for the brand, exemplify the company’s values and knowledge of the luxury/retail business will greatly influence the client experience.

As a Client Advisor, you will assist in the execution of merchandising and client relationship strategies. Your daily presence on the sales floor will allow you to develop a client base, drive store revenue and shape the brand experience.

To be successful in this role you will operate with integrity, have a strong team mindset and be results driven. As a member of the team accountable for driving sales, you will act as a client advisor, share product knowledge, and provide the highest level of

service.

Our team mission is passionately conveying the vision of Giorgio Armani.

DUTIES & RESPONSIBILITIES

DRIVE RESULTS

▪ Achieve or exceed sales goals set by leadership▪ Accountable for achieving Key Performance Indicator (KPI) targets, such as Units per transaction (UPT), Conversion and Client

Reachability▪ Leverage sales tools available to ensure clients are receiving service that meets their needs, i.e. virtual selling, OMNI Channel, sharing trends, etc.

EXCELLENCE IN CLIENT EXPERIENCE

▪ Welcome clients and establish a connection to strengthen their relationship with the Company▪ Knowledgeable of all collections and shares product knowledge (i.e. fit, styling, trends, fabrication, etc.) with clients▪ Execute Client Relationship Management (CRM) strategies to ensure reachability expectations are met▪ Working as a team, ensure a client centric sales experience that is representative of the brand and achieves Key Performance

* Open Availability

TEAM CULTURE

▪ Contributes to a positive and energetic team culture and celebrates individual/team accomplishments▪ Works collaboratively with colleagues to create cohesion and an atmosphere of mutual trust▪ Pursues self-development opportunities, shares knowledge and supports others in doing the same▪ Responsible for attending all training programs including Client Journey, OMNI Channel, etc.▪ Understands their role and the impact of their position on the team and business

VISUAL

▪ Support visual merchandising, presentation, and brand standards▪ Support the execution of all corporate merchandising directives and floor sets▪ Ensure the selling floor is neat, clean and organized and reflects the correct visual image▪ Maintain an easy to navigate Back of House (BOH) ensuring compliance with safety standards▪ Reports and corrects replenishment concerns, in partnership with stock team and management

OPERATIONAL EXCELLENCE

▪ Participates in the execution in inventory counts▪ Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise▪ Responsible for accuracy when using POS, inventory management systems and any other store system (i.e. CRM)▪ Ensure the compliance of all company policies and procedures

Job Description | Client Advisor Page 1 of 2

EXPENSE OPTIMIZATION

▪ Participates in cost control by being mindful of expenses and conserving supplies

QUALIFICATIONS & SKILLS

▪ Preferred retail experience in a similar position▪ High School diploma/GED preferred▪ Excellent communication (verbal and written) skills and demonstrated passion for working as a team▪ Proficiency using technical resources for client outreach, such as, CRM, WeChat, etc. preferred▪ While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset▪ Able to work a flexible schedule, including holidays, nights and weekends

PHYSICAL DEMANDS

Activity Demands Frequency

Sitting At Desk Rare Standing/Walking Within Store Environment Frequent Lifting/Carrying Up to 50 lbs boxes, mannequins & other items Occasional Push/Pull Moveable shelving and doors Occasional Climbing Stairs and Ladders Occasional Reaching Below/Above Shoulder To reach higher items on shelves Frequent Fine Motor Tasks Computer Use, Garment Steaming, Applying/Removing Sensor Tags, etc. Frequent Auditory & Vision Hear and see safety signals, read labels, registers, computers, etc. Constant

COGNITIVE DEMANDS

Activity Demands Frequency

Communication Verbal & Writing Frequent Supervise Teams Direct team members, monitor performance, ensure safety Rare Plan Strategize to drive business Frequent Fine Audit / Analysis Accuracy of Transactions, Inventory, etc. Frequent Administrative Tasks Various Occasional

Job Types: Full-time, Part-time

Pay: $14.00 - $19.00 per hour

Expected hours: 30 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Arlington, VA 22202: Relocate before starting work (Required)

Work Location: In person