Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Additional duties: Administrative duties such as sort/handling mail

Minimum Requirements:
- High School diploma or equivalent with 0 - 1 years of experience

Job Type: Full-time

Pay: From $13.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• 100% remote (in Boise, ID 83706)

Job Types: Full-time, Contract

Pay: $13.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Do you reside in the Boise, ID area?

Ability to Relocate:

• Idaho: Relocate before starting work (Required)

Work Location: Remote