Clinic Operations Coordinator

Salary: $26.79 - $39.99, Per hour, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. This position is 40 hours per week, a union position. Applicants must pass an extensive background check.

About Us
Country Doctor Community Health Centers (CDCHC) is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic, and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 by the Seattle Black Panther Party in Seattle’s Central District. Our Country Doctor Community Clinic was established 1971 by residents of the Capital Hill neighborhood in conjunction with the Seattle Liberation Front. The primary goal of each clinic was to provide low-barrier, high quality healthcare services and promote social justice.

CDCHC is passionate about serving patients of all ethnicities, races, gender identities, language, and backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving these populations, we strive to promote policies that enable us to work effectively in all cross-cultural situations, with patients, with coworkers, and with the community.

Our Mission and Commitment to Social Justice
We remain committed to health equity and our founding principle of social justice. Every day our actions are guided by our mission: to improve the health of our community by providing high-quality, caring, culturally appropriate primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, health care is a right, not a privilege.

What You’ll Be Doing
CDCHC is hiring a mission-driven Clinic Operations Coordinator that will continue our work of promoting health equity at the clinic. The Clinic Operations Coordinator works in partnership with clinic leaderships to assure the organization’s mission is applied in how the schedule work is coordinated, managed, and maintained. The Clinic Operations Coordinator work facilitates operations and clinic goals of quality care and patient satisfaction for a medically underserved population.

Responsibilities include:

• Oversee and manage providers and overall clinic schedules, including the management of time off requests to ensure adequate staffing is available to deliver quality care
• Schedule/reschedule patient visits
• Create and maintain clinic schedules
• Provide administrative reports/support as needed
• Provide quick responses to schedule issues
• Attend staff and departmental meetings
• Problem solve operational issues
• Taking inventory, ordering and organize supplies and vaccines as needed
• Generate ordering reports
• Support and facilitate smooth clinic operations
• Assist with daily operations in the primary clinics

You’ll need these qualifications.

• You’ve earned your High School diploma or GED equivalent.
• You are proficient with Word, Excel, and Outlook
• You have two years of experience working in a medical setting.
• You’ve worked for at least two years performing customer service or front desk services and client care coordination in a medical clinic or other healthcare setting
• You need strong communication and organizational skills, the ability to multitask, and the ability to work well under pressure. You must also pay meticulous attention to detail and follow-up and communicate effectively in both written and verbal form.

It would be nice if

• You bring experience with Epic electronic medical records (EMR) software
• You’ve worked in community health before
• You have experience working with culturally diverse populations

Benefits
We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy up to 80 % of the cost of an ORCA pass, and a generous safe harbor 401K plan with a 3 % base employer contribution plus an additional 2% discretionary match. We’ve got you covered!