Responsibilities

• Tier 1 support both internally and externally
• Assist with client communication
• Analyze and assign incoming tickets within our ticketing system
• Leverage backup monitoring solutions to identify backup failures that require remediation.
• Leverage AlertLogic, our third-party monitoring tool to identify vulnerabilities that need attention within our client AWS/Azure environments.
• Utilize Jira Service Desk, our internal ticketing system, to create, monitor, and update tickets for our clients
• Assist internal users on system and troubleshooting issues as IT support
• Assist Service Delivery Group gathering information for client reports
• Create technical documentation & drive operational process improvement
• Compile server utilization reports to help clients with capacity planning
• Complete online training courses on relevant technologies used within our organization
Leverage automation tools (Automox, ASGs, Azure automation accounts) to schedule and coordinate maintenances for patching for our AWS/Azure customers.

Requirements

• AWS Certified Cloud Practitioner ( required ), AWS Certified Solutions Architect Associate (expected to obtain within first 90 days of employment), AWS Certified SysOps Administrator (nice-to-have)
• Familiarity with Linux/Unix and/or Windows Server Administration
• Excellent customer service and strong written/verbal communication skills
• Ability to multitask effectively
• High attention to detail
• Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
• >1 year of experience in a technological field; internships or school IT departments count!
• An interest in emerging technologies
High School Diploma/GED and 3 years of experience, or any level degree or certification beyond HS diploma/GED + up to 1 year experience or 5 years of experience without a degree

USD 25.58 - 38.37 per hour

Compensation:

Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.