As a member of the CARD support team within Collection, the colleague will be tasked with procedures to ensure accurate transaction processing from the inbound teams.
Transactions will include maintenance on credit card product pertaining to the following catagories
Ceased and Desist
ID theft maintenance
Investigation of adjustments
Vendor and customer calls
Colleague will develop and monitor work flows to improve efficiencies.
Colleague will communicate directly with internal stakeholders, collections agents, and will perform moderately complex research for customer issues and follow through to resolution in an efficient manner and time frame.
This role performs routine research and review of data and/or documentation which includes customer data.
Position requires reviews, updates and writes departmental procedures and training guides, and assists manager with high level research and special projects as requested, and performs validation of peer work as necessary.
The role requires excellent time management skills, follow up responsibility and ability to multi task in a very fast paced environment.
The candidate must be a motivated, proactive self-starter who responds positively to requests and has strong communication and interpersonal skills.
The incumbent must also demonstrate problem solving, research and analytical abilities and be proficient in PC skills and MS office
8:00am - 4:45pm
Excellent oral communications
Knowledge of Fair Department Collection Practices
Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude.
Excellent data entry and typing skills.
Make independent decisions and exercise sound judgment.
Organized work habits.
Ability to perform in a production environment and meet monthly operational metric goals.
Mainframe and product knowledge
1 year of Banking experience
1 year of collections strategy
High School Diploma Required
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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