JOB SUMMARY: Support Crisis Workers and Program Coordinators in managing daily tasks and duties of the program.

ESSENTIAL FUNCTIONS:

• Work alongside Program Coordinator to ensure timely completion of CSOC/Performcare tasks
• Act as a project manager for special projects, which may include planning and coordinating presentations, disseminating information and organizing events
• Act as liaison with other departments and outside agencies
• Assist and support CIS with the management of daily tasks and duties
• Assist with finding providers and locating services per clinical recommendations
• Assist with making referrals and linkages for services
• Answer the phone, greets customers/visitors as needed
• Accompany staff on dispatches in the community
• Assist staff with BIO/billing/contacting families and other tasks as required
• Record and document meetings as needed
• Design and type general correspondence, memos, charts, tables, graphs, etc.
• Organize and prioritize large volumes of information and calls
• Development and completion of program PDSA(s)
• Chart Reviews of closed charts and reporting
• Complete client intakes for each individual client
• Maintain Intake Logs and Completion of Crisis Tracking in CYBER
• Complete and submit Logic Model for the Program
• Assist in gathering data in completion of Annex A
• Facilitate & Coordinate Client stories with Supervisor and Staff
• Oversee and ensure compliance with Client/Family Satisfaction Surveys
• Run reports in Anaszi/Cerner & CYBER
• Billing Clean Up and ensure timely addressing of issues
• Assist with obtaining Program Consent Forms
• Coordinate and Facilitate Flex Fund Purchases for Families as Needed
• Verify Medicaid /3560 at beginning of each Month
• Assist with completion of Court Petitions (FCIU) as needed
• Assist with completion of FCIU reports (monthly)
• Serve as back up for completion of PE applications & 3560
• Provide backup coverage for Administrative Assistants
• Coordinate & facilitate staff group activities and events
• Schedulesand organize complex activities such as meetings, travel, and departmental activities
• Report directly to and be supervised by the Program Coordinator and/or Program Supervisor.
• Seek and use supervision in a professional fashion
• Carry out job responsibilities in keeping with contractual requirements.
• Learn and use the CYBER Software programs that are used by the State system.
• Comply with all Council on Accreditation Standards of Catholic Charities.
• Attend staff meetings; attend state and agency trainings; work cooperatively with staff; participate with all team assignments established by supervisor; serve on professional committees as required by administration.
• Provide additional services as assigned by supervisor.