Essential Functions:

• Adhere to Goodwill rotation schedule;

• Determine customers technical needs and provide them with appropriate solutions

• Troubleshooting a variety of computer issues

• Install hardware, software and device drivers on standalone computers for refurbishing and repair

• Test, clean, and price various computer peripherals and hardware

• Upgrade software, patches and operating systems on a continuous basis

• Act as a technical resource in order to assist customers with resolving computer issues

• Identify and report any parts needed for refurbishing and repairing computers

• Maintain documentation of technical maintenance procedures carried out for repairs

• Logging and reporting production.

• Process donations adhering to Goodwill’s standards and guidelines;

• Keep accurate record of items processed on a daily basis;

• Regularly meet or exceed production standards;

• Understand and perform all procedures necessary to meet or exceed the weekly sales and production quota for the store;

• Ensure Full and Fresh inventory;

• Maintain a clean and safe work area;

• Ensure that a full inventory of items remains on sales floor at all times;

• Ship surplus items to other retail stores in need of donations as directed by leadership;

• Comply with applicable safety procedures; Report accidents/injuries and safety concerns to the appropriate leadership staff;

• Comply with Goodwill’s policies and procedures, including performing assigned duties within the framework of Goodwill’s Guiding Principles;

• Maintain an acceptable attendance and punctuality record;

• Cross train in the production of goods as well as the sale of goods, as requested.

• Willingness to mentor and train co-workers;

• Adhere to dress code;

• Adhere to two-hour floor check lists as assigned by leadership;

• Perform other duties as assigned

Job Skills & Requirements: Analytical Skills:

• Computer repair techs need to be able to solve issues that might not have a clear solution. Must be able to use trial and error is important.
• Communication: Computer repair techs have to ask questions and listen to customers in order to find the clear solution.
• IT Skills: Be able to use diagnostic tools to assess or monitor computer systems requires knowledge of certain IT skills.
• Dexterity: Computer repair techs use their hands to manipulate objects with computers.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, push, pull, crouch or crawl. The employee may also be exposed to a hazardous environment due to the use of wires.

• Most activities involve repetitive upper body movement and bending. The employee must regularly lift and/or move a minimum of 25 pounds.

• Must have good hand-eye coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.