Core Banking Operations Manager II

  • Citizens
  • Yonkers, NY 10710
  • 3 days ago


Job Description


As the Operations Manager II, you are the strength of the operational soundness in the branch network that indirectly supervises the operational performance of all colleagues within your market.

You will be responsible for coaching, training and mentoring Retail branch management colleagues to ensure a secure control environment within our branch network.

Colleagues in this position are a valued business partner to the traditional and in-store branches and Regional Managers; they are expected to form close partnerships with branch colleagues, Regional Managers, and other business line partners that support the branch network.

Primary responsibilities include:

Ensures that the retail branch network stays current with policy, regulatory requirements and key

strategic process changes in tandem with Consumer & Business Banking’s goals and expectations.

Acts as SME on projects that relate to new Branch Initiatives and can be asked to lead projects that utilize

strategic vision in creating new OC Program enhancements.

In addition, through analyzing of data,

observation in the field and knowledge of associated risk, prioritizes branch coaching sessions.

Delivers coaching for new-to-bank colleagues as part of the on-boarding process.


feedback and work to continually improve and develop the Ops Coaching program.

Works directly with Regional Managers and DMOs in support of decision making regarding all operational

improvement plans, notification of any suspicious activity, understanding of new programs and process and

provide any operational administrative support


Required Skills/Experience:

2-5 years of Retail branch operations experience working as either Teller Manager, Banker II or higher; working knowledge of bank policies, procedures and regulations

Strong attention to detail and follow up skills

Strong aptitude for building partnerships through coaching

Excellent communication and interpersonal skills

High degree of professionalism in attire and actions at all times

Ability to successfully identify operational issues and manage time to coach for improvement

Ability to travel by personal vehicle; approximately 80% of work week

Hours and Work Schedule

Hours per week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM; occasional weekend and/or extended work hours required.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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