JOB SUMMARY
The Corporate Billing Clerk is responsible for the final billing of both internal and external customers, maintaining a high degree of accuracy to ensure all billing procedures are followed. Corporate Billing Clerks work across several departments to troubleshoot issues and resolve them quickly, understanding the importance of reaching month-end quotas to achieve corporate goals.

ESSENTIAL FUNCTIONS

• Works with Service Account Supervisors and Product Support Managers to ensure accurate customer billing
• Assist the department with updating and maintaining data within Salesforce
• Works with customers to obtain Purchase Orders for final invoicing of work orders
• Processes a high volume of work orders from job completion to invoice, ensuring timeliness, proper documentation, and a high level of accuracy.
• Relies on the Corporate Billing Analysts to provide guidance and prioritize work flow each day.
• Troubleshoots customer issues, providing recommendations for resolution and escalating as needed.
• Processes PM work order from job completion to invoice.
• Monitors work-in-process (WIP) and attains monthly WIP goals.
• Partners with team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies.
• Works with various branch service departments to finalize work orders and provide consistent and accurate invoices to customers.
• Promotes excellent customer service within and outside of the company.
• Assists with the development and maintenance of process documentation, including training and developing the technical and analytical skills of less experienced team members.
• Enters invoices into third party vendor websites.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent. Associates degree preferred.

EXPERIENCE

• Two or more years of experience in a business/customer service environment focused on billing or accounting.

ADDITIONAL REQUIREMENTS

• Proficiency in Microsoft Office Suite.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Strong project management and organizational skills.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Please acknowledge that this role pays $20-$22 per hour.

Experience:

• Billing/Accounts Receivable: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Salesforce: 1 year (Required)

Ability to Commute:

• Independence, OH 44131 (Required)

Work Location: In person