Corporate Business Manager - Pacific NW
- WestRock
- Washington, DC
- Full Time
- 12 days ago
Salary
N/A
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Job Description
The Opportunity: As a Corporate Business Manager you will serve as the main point of contact for WestRock’s corporate accounts and be responsible for managing and supporting the business needs of your customers. You will provide differentiated service and strategic value to corporate customers by proactively identifying customer needs, providing comprehensive integrated solutions, and bringing to bear the products, services, and cross functional expertise of WestRock to meet and exceed your customers’ needs.
How you will impact WestRock:
- Maintain pipeline of opportunities with customers focused on comprehensive WestRock products and solutions to support customer growth, meet customers’ business needs, and improve WestRock’s position and margin
- Create customer growth strategies centered on identified opportunities to drive revenue and/or volume growth within the corporate customer base
- Identify and build relationships with new customers utilizing a differentiated sales approach
- Build and foster relationships throughout the customer organization by delivering high quality products/services, sharing insights, and identifying opportunities to support the customer
- Anticipate and identify the customer’s needs and growth areas, bring in necessary WestRock resources and expertise, and develop holistic solutions to deliver value to the customer
- Lead business reviews with clients and executives to review performance and delivery of WestRock’s value proposition
- Support and lead special projects and testing efforts driven by the customers or internally, coordinating with other departments to gather data, execute initiatives, and generate insights
- Communicate the changing needs of customers to internal leadership to ensure WestRock solutions align with customers’ needs and industry/market trends
- Support the facilitation of negotiations and contract agreements in partnership with leadership, pricing team, and legal as necessary
- Orchestrate and coordinate all work required to meet and exceed the customers’ needs by engaging WestRock cross functional partners
- Act as a liaison between the customer and local plant that is running their products
- Continuously engage in training to build capability and knowledge
What you need to succeed:
- High School diploma or G.E.D
- Bachelor’s degree is preferred
- Must have at least 5 years of experience in customer service, sales, finance, accounting, or high-level administrative work
- Must have at least 5 years of experience managing clients in a customer-facing business or in a business leadership role
- Strong strategic thinking and financial analysis skill sets with an ability to develop and execute strategies and financial plans
- Possess effective verbal and written communication skills to build relationships, deliver engaging presentations, and convey complex data
- Proven track record of collaboration within cross functional teams to achieve goals
- Work experience in packaging industry is preferred
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