Position Purpose: The Security Investigator plays a crucial role in maintaining the safety and integrity of Heritage . This position is responsible for investigating theft, monitoring cash sales, and facilitating undercover operations to detect and prevent internal and external theft. The ideal candidate will possess strong investigative skills, attention to detail, and the ability to work discreetly in a high-stakes environment.

Supervisory Responsibilities: All Security team members on property

Essential Duties and Functions/Responsibilities/Tasks:

Undercover Investigations:

• Design and execute covert operations to detect theft and dishonest practices among staff and guests.
• Conduct surveillance operations, including monitoring CCTV footage and conducting undercover stings, to gather evidence on theft or fraudulent activities.

Theft Investigations:

• Investigate reported thefts, including theft of property, cash, and personal belongings.
• Interview witnesses and suspects, collect and analyze evidence, and prepare detailed reports on findings.
• Collaborate with local law enforcement when necessary to resolve theft cases and pursue criminal charges.

Cash Handling Monitoring:

• Monitor and audit cash transactions related to room sales, alcohol, and other services to detect discrepancies and ensure compliance with company policies.
• Review and analyze financial records and transactions for signs of fraud or mismanagement.

Policy Enforcement:

• Ensure adherence to company policies and procedures related to security and loss prevention.
• Provide training and support to hotel staff on best practices for preventing theft and maintaining security.

Reporting and Documentation:

• Maintain accurate and detailed records of investigations, including evidence, interviews, and findings.
• Prepare comprehensive reports and documentation for internal review and external authorities as needed.

Collaboration and Communication:

• Work closely with hotel management, security team, and other departments to address security concerns and implement preventive measures.
• Communicate effectively with staff and guests to ensure a clear understanding of security protocols and address any security-related issues.

Emergency Response:

• Respond to emergency situations involving theft or security breaches, ensuring a prompt and effective resolution.
• Assist in developing and implementing emergency response plans and procedures.

Continuous Improvement:

• Stay updated on industry best practices, emerging trends in security and loss prevention, and relevant legal regulations.
• Propose and implement improvements to security measures and investigative techniques.

Qualifications:

• Education: Bachelor's degree in Criminal Justice, Security Management, or a related field preferred. Relevant certifications (e.g., Certified Protection Professional) are a plus.
• Experience: Minimum of 3-5 years of experience in security, loss prevention, or criminal investigations, preferably within the hospitality industry.
• Skills:
  • Strong analytical and problem-solving abilities.
  • Proficient in surveillance technologies and investigative techniques.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with discretion and maintain confidentiality.
  • Familiarity with legal procedures and evidence handling.
• Attributes:
  • High level of integrity and ethical standards.
  • Detail-oriented with a proactive approach to identifying and addressing potential security threats.
  • Ability to work independently and as part of a team in a fast-paced environment.

Working Conditions:

• May involve irregular hours, including nights and weekends, to accommodate the needs of the hotel and respond to incidents.
• Work environment includes both office settings and various areas of the hotel property.