We are currently seeking candidates for a Supervisor position in our Enterprise Shared Service Credit team, located in Las Vegas, Nevada.

The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications
DIRECTLY SUPERVISES (Clerk ESS Credit):



KEY JOB FUNCTIONS :

• Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
• Supervise credit application processing by credit clerks – including: collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system
• Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
• Enters and adjusts the following information in the Casino Management System:
  • Make customer credit information entries and pre-approval message entries in the casino management system.
• Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction
• Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals
• Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees
• Handles internal and external inquiries for casino credit information
• Other duties are assigned as required.

EDUCATION and/or EXPERIENCE:

5+ years experience in casino industry experience preferred. High School Diploma required Associate’s degree or Bachelor's degree preferred.

QUALIFICATIONS:

Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.

• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations
• Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required
• Ability to manage numerous projects simultaneously at various stages of completion
• Able to comfortably communicate with internal and external customers
• Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business