Customer-Based Field Operations Manager
- AeroCore Technologies LLC
- Atlanta, GA
- Other
- 18 days ago
Salary
$75K - $85K / Year
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Job Description
About Us
AeroCore Technologies is a customer-focused organization that hires mechanically proficient individuals who have relevant experience working on jet engines and a strong desire for continuous improvement. AeroCore is the inventor and patent holder of Nucleated Foam Technology used to restore jet engine performance to entitlement. We are dedicated to following compliance procedures, ensuring the safety of our people and the people we serve. We are a team of problem-solvers, status quo pushers and safety champions who focus on detailed work to make sure every job is run as efficiently, or better, than the last.
At AeroCore, we are focused on building a team of highly skilled, passionate specialists who can self-manage their time and efforts so that the customer is delighted with the service provided. We believe that education and iteration is our key to success and are looking for team members ho align with that mindset as well. The excellence of our people is shown through passion for the work and our ability to obsess over every detail of the job so that our customers know we have their best interest, and safety, top of mind.
Why This Position is for You
We’re looking for an inspirational and customer-centric Field Operations Manager. As the customer-based Field Operations Manager for a high-profile Airline customer, you will oversee all service provisions related to that Airline, world-wide. This role involves managing and optimizing operations to ensure high levels of customer satisfaction, efficiency, and alignment with the customers’ expectations. You will act as the primary liaison between AeroCore’s internal support teams (Commercial Operations, Engineering, Manufacturing), onsite teams, and Airline officials, ensuring seamless communication and effective problem resolution.
Key Responsibilities:
Operational Oversight:
- Manage and coordinate all service provisions related to the customer, ensuring compliance with agreed-upon service levels and performance metrics.
- Monitor and analyze operational performance, identify areas for improvement, and implement strategies to enhance service delivery.
Customer Liaison
- Serve as the main point of contact between AeroCore and the customer, addressing any issues or concerns promptly and professionally.
- Develop and maintain strong relationships with the customer’s management and operational teams to foster collaboration and ensure alignment with their objectives.
Travel and Site Visits:
- Travel up to 30% of the time to various world-wide locations to oversee site stand-up activities and engage with customers directly.
- Conduct site inspections and meetings to ensure compliance with project plans and regulatory requirements.
Team Coordination:
- Oversee and support onsite teams across various locations to ensure consistent and high-quality service delivery.
- Facilitate communication between AeroCore’s Operations team and onsite teams to address operational challenges and ensure smooth operations.
Reporting & Documentation:
- Prepare and present regular performance reports to the customer, highlighting key metrics, achievements, and areas for improvement.
- Maintain accurate documentation of service provision agreements, performance metrics, and any operational issues.
Problem Resolution:
- Proactively identify and resolve any operational issues or discrepancies that may arise.
- Develop and implement corrective action plans as needed to address service failures or performance gaps.
Continuous Improvement:
- Stay abreast of industry trends and best practices to drive continuous improvement in service delivery and operational efficiency.
- Collaborate with internal teams to develop and implement innovative solutions to enhance service provision.
Qualifications:
- Must reside within commuting distance of Hartfield – Jackson Atlanta International Airport.
- Bachelor’s degree in Business Administration, Operations Management, or a related field; or military professional equivalent.
- Minimum of 7-10 years of experience in operations management, with a focus on customer service and relationship management, preferably within the aviation or transportation industry.
- Proficient in Microsoft applications (Teams, Excel, PPT, etc.)
- Proven track record of managing complex operations and leading cross-functional teams.
- Ability to analyze data, develop insights, and make informed decisions.
- Strong analytical, problem-solving, and communication skills.
- Detail-oriented with a strong commitment to quality, safety, and regulatory compliance. Ability to work independently and as part of a team.
- Reliability is a must, willingness to learn and adapt to new requirements and environments
What are some preferred qualifications:
- Military and commercial aviation experience preferred
- Project Management Certification preferred
AeroCore Technologies LLC is growing at a rapid rate; with forecasted growth to over 100 employees within the year. Joining our team offers an exciting opportunity to be part of a dynamic team driving innovation in jet engine performance. Apply today!
AeroCore Technologies, LLC is an equal opportunity employer. We value showing enthusiasm to our purpose while bringing out the best of each other, our customers, and the products we service. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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