Customer Communication Coordinator

(Job Number: 322288)

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

This customer facing position is the point for communications on part back orders for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Communications will include, but are not limited to, technical parts questions, requests for additional order information, passing of interim backlog updates, and estimated ship dates. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers and the orders they have placed with aftermarket.

JOB RESPONSIBILITIES:

• Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.

• Responsible for TAPD customer backlog book (ranging from $20M - $40M), including responsibility for: reporting, administration, collaboration, communication (internal & external), as well as forecasting and general health of backlog.

• Receives customer communications and coordinates with cross functional teams to produce viable solutions in accordance with the Customer and company requirements.

• Involved in ensuring procurement specialist have all requisite information from the customer, so they can coordinate part procurement with the supplier of the part.

• Provides detailed spare part support solutions including, but not limited to:

o Backlog & expediting information to customers as needed.

o Coordinate with other functional areas as needed in procurement/expediting of time critical parts.

• Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment process.

• Research status of fabricated parts using SAP, in order to gain insight to potential hurdles with internally produced parts.

• Coordinates with aftermarket supply chain and expediting schedulers to determine updates that can be sent to our customers for their back ordered part needs.

o Coordinates with supply chain buyers for purchased parts.

o Coordinates with aftermarket schedulers for in house fabricated parts.

• May help facilitate technical parts support to Textron Aviation Customers.

• Perform other duties as required

EDUCATION:

• Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.

• Bachelor’s degree preferred.

• Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals. Must have a working knowledge of US export/import regulations and trade agreements.

EXPERIENCE:

Aircraft experience preferred

Kansas Tax Credit

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company Textron Aviation

Primary Location US-Kansas-Wichita

Job Field Product Support

Schedule Full-time

Job Level Individual Contributor

Job Type Standard

Shift First Shift

Job Posting 03/27/2024, 8:21:40 AM