Customer Experience (CX) Representative - Strategic Accounts - Tulsa, OK

R10053991 Customer Experience (CX) Representative - Strategic Accounts (Open)

Location:

Tulsa, OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW?

As a Customer Experience (CX) Representative in Strategic Accounts you will be responsible for assisting with safeguarding the assets of Airgas’s Central Division by maintaining a healthy accounts receivable position for all accounts assigned. The National Collections Specialist reviews and researches customer service and account issues to assure that proper steps are taken each day to protect Airgas’s interests in receivables assets and to further reduce the risk of bad debt write off.

This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.

Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause.
Initiates the review, research and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.
Proactively interacts with customers to reduce the maintenance of small dollar value accounts.
Prepares reports and presents for review with internal customers including Sales and Finance.
Monitors Accounts Receivable reports. Utilizes reports to analyze the paying habits of customers who are delinquent in payment of an account ensuring that each customer’s payment terms are met reasonably.
Maintains quality relationships with various level of the Sales team, such as strategic account managers, branch managers, account managers and area sales managers. Keeps sales informed of issues at all times.

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Are you a MATCH?

High school diploma or GED required.
Two year prior accounts receivable or back office experience. Associate’s degree or higher education may be substituted in lieu of experience.

Preferred Competencies:

Proficiency utilizing new technology and software applications such as ERP Systems (SAP), Google applications including Sheets, and Microsoft Excel.
Ability to perform analysis of accounts receivable related issues;
Must have ability to communicate effectively with external customers, internal branch personnel and all levels of management, using highest standards of customer service and professionalism with company associates and outside vendors.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected] .

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