Welcome to your next career opportunity! The AZEK Company is an innovative manufacturer of beautiful, low maintenance, and environmentally sustainable outdoor living products, AZEK is deeply committed to making a lasting impact on the world by accelerating the use of recycled materials. Consistently recognized as the market leader in innovation, quality and aesthetics, products across The AZEK Company’s portfolio are made from up to100% recycled material and primarily replace wood on the outside of homes, providing a long-lasting, eco-friendly, and stylish solution to consumers. Safety, Health, and Culture are top priorities at The AZEK Company. Don’t let this opportunity pass you by!

Background in building supplies and/or sales is a plus.

Job Summary

Our Customer Experience Team Members have the privilege of delivering a World Class Customer Experience. Customer Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continuous improvement. Team members will be responsible for:

• Having fun, learning every day and delighting Customers!
• Assisting customers who call, email, and chat with questions ranging from product overviews to installation assistance to care and maintenance.
• Taking complete ownership of interactions with customers which may include performing additional research, interacting with other dept. for technical guidance, and making outbound calls back to our customers.
• Utilizing multiple computer software and systems including, but not limited to, Salesforce.com, Microsoft SharePoint, JDE Edwards, Five9 Contact Center Software.
• Provide World Class support to Customers including answering questions, delivering technical recommendations, and facilitating marketing collateral

Customer Experience Team Members will have opportunity to work from home as performance allows and will report to the Customer Experience Team Supervisor.

Qualifications

• A positive attitude
• Integrity and willingness to support Company core value of ‘Do the Right Thing’
• Teamwork and willingness to support Company core value of ‘Best Team Wins’
• An appetite for continued learning
• Excellent communication skills, attention to detail and follow-through
• Experience in building supplies

The Azek Company is strictly following all CDC guidelines on workplace disinfecting and sanitation, as well as state-mandated PPE practices. Your safety matters and is a condition of employment.

Provisional offers of employment are contingent upon The AZEK Company’s receipt of your fully completed AZEK Company application for employment and satisfactory completion of our employment screening process. This process includes a criminal background check, driving record check, and substance abuse testing.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: Hybrid remote in Scranton, PA 18504