Richards Resolutions is a leader in delivering innovative products and services designed to enhance our customers' lives. We are dedicated to excellence and customer satisfaction, and we're seeking a dedicated Customer Sales Support Representative to join our VA team and help us continue to grow and succeed.

Job Description:

Are you enthusiastic about helping people and providing exceptional customer service? As a Customer Sales Support Representative at Richards Resolutions, you will be instrumental in enrolling and signing up new customers for our products and services. You’ll be the friendly and knowledgeable face of our company, ensuring a smooth and positive experience for every customer.

Key Responsibilities:

• Customer Enrollment: Facilitate the process of signing up customers for new products and services, ensuring a seamless experience.
• Product Knowledge: Gain a thorough understanding of our offerings to provide accurate information and assist customers effectively.
• Sales Support: Identify customer needs and recommend appropriate solutions to enhance their experience with our products.
• Problem Resolution: Address and resolve customer concerns during the enrollment process to maintain high satisfaction levels.
• Record Keeping: Maintain accurate records of customer interactions and enrollments using our CRM system.
• Team Collaboration: Work with team members to improve processes and contribute to overall success.

Qualifications:

• Experience: Prior experience in customer service, sales, or a related field is a plus but not required. We value enthusiasm and a willingness to learn!
• Communication Skills: Strong verbal and written communication skills with the ability to build rapport with customers.
• Customer-Focused: A genuine desire to help others and deliver outstanding service.
• Organizational Skills: Detail-oriented with the ability to handle multiple tasks efficiently.
• Tech-Savvy: Comfortable using CRM software and other digital tools.

Pay: $12 to $16 per hour, based on experience and performance.

Why Join Us?

• Competitive Hourly Pay: Attractive pay rate with opportunities for performance-based increases.
• Benefits: Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Career Growth: Opportunities for advancement and professional development within a growing company.
• Supportive Environment: A collaborative and inclusive work culture where your contributions are valued.

Job Type: Full-time

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Arlington, VA (Preferred)

Ability to Relocate:

• Arlington, VA: Relocate before starting work (Required)

Work Location: In person